2nd locksmith said they operate out of 15 or so states and use subcontractors to service their customers. I.E. they don't have enough people to do the work. Now if Gateway told me it would be at least 3 hours I wouldn't have been as upset. But no.
2nd locksmith guy recommended I call the Illinois Department of Professional Regulation to report them as the IDPR has been trying to put them out of business. I will do so first thing tomorrow morning.